These Membership Terms and Conditions (the Terms) govern participation in Creekside Home Club, a home-care membership offered by Wheatley Creek Services (WCS, we, us, or our), PO Box 1388, Granby, Colorado 80446. The homeowner or other person accepting these Terms is the Member or you.

Your approved Creekside care plan, quote, onboarding confirmation, payment authorization, and these Terms together form the Agreement. The approved care plan controls property-specific services, frequency, pricing, monthly payments, approved add-ons, and special instructions. These Terms control general membership administration. If the documents conflict, the approved care plan controls property-specific details, and these Terms control all other matters unless WCS agrees otherwise in writing.

By electronically signing, you acknowledge this disclosure, authorize recurring payments, and agree to the full Agreement.

1. Membership services

Creekside provides the recurring home-care services listed in your approved care plan. Services, frequency, annual visits, monthly payment amount, and add-ons vary by property and Member. Services not listed in the approved care plan are separate and may require a separate quote, authorization, and payment.

Creekside is a membership, not an insurance policy, property warranty, emergency-response service, professional home inspection, or guarantee that all property conditions will be discovered or prevented. A While We’re Here Check is a limited visual observation and reporting service. It is not a professional Home Watch inspection, diagnosis, repair service, or promise that hidden or developing conditions will be detected.

2. Initial term and automatic renewal

The initial membership term is 12 months beginning on the date shown in the approved care plan or onboarding confirmation. At the end of the initial term, the membership automatically renews for successive 12-month terms unless either party gives written notice of nonrenewal at least 30 days before the current term ends.

WCS will provide the notices and cancellation method required by applicable Colorado law, including a written acknowledgment after enrollment and a recurring annual reminder. Any renewal notice will explain the renewal date, recurring charges then in effect, term length, and how to cancel. WCS will provide written notice of material changes as required by law.

3. Monthly AutoPay authorization

You authorize WCS and its payment processor to store and charge the payment method you provide for all amounts due under the Agreement. Unless the approved care plan states otherwise, recurring payments are charged on the first day of each month. The first payment is charged on the first payment date identified in the approved care plan or onboarding confirmation.

Monthly payments spread the cost of the annual care plan across the membership term. They do not purchase only the services performed during that calendar month, and the timing or value of individual visits may vary seasonally.

You must keep a valid payment method on file and promptly update expired or replaced payment information. If a payment fails, WCS may retry the payment and contact you by phone, text, or email. If payment remains unpaid after notice, WCS may pause upcoming services until the account is current without extending or reducing the Member’s payment obligations.

To the extent permitted by law and disclosed before assessment, WCS may charge a failed-payment fee of up to $25, not to exceed WCS’s reasonable processing and administrative costs. WCS will not charge this fee for a first declined payment that is corrected within five calendar days after notice. The Member is responsible for reasonable third-party collection costs and any other amounts permitted by law.

4. Member cancellation and early-cancellation fee

To prevent automatic renewal, the Member must cancel in writing at least 30 days before the current term ends. Cancellation may be submitted by email to hello@wheatleycreek.com or through another simple cancellation method WCS identifies in the enrollment acknowledgment or renewal notice. WCS will confirm receipt in writing.

If the Member ends the membership before the current 12-month term expires, and WCS has not approved a pause, transfer, or other exception, the Member will owe an early-cancellation fee equal to 50 percent of the unpaid membership charges remaining in that term. Amounts already earned, services already provided, late-cancellation charges, approved additional work, and other outstanding balances remain due.

The parties intend the early-cancellation fee to reasonably compensate WCS for reserved capacity, planning, onboarding, administration, and losses that are difficult to calculate when an annual membership ends early, and not as a penalty. WCS may reduce or waive the fee in writing based on documented hardship or other circumstances.

5. WCS suspension and termination rights

WCS may suspend or terminate services for nonpayment, repeated late cancellations, unsafe or abusive conduct, inaccessible property, undisclosed hazards, unlawful activity, severe or unsanitary conditions, active infestation or biohazard, unsecured weapons, uncontained animals, disconnected utilities, or any condition that reasonably threatens a person, animal, or property.

If WCS terminates without Member breach, WCS will reconcile prepaid amounts for services not provided. If WCS terminates because of Member breach or unsafe conditions, amounts due under the Agreement remain payable to the extent allowed by law.

6. Scheduling and service windows

WCS will place recurring care on its schedule and communicate planned service dates. Service dates and arrival times may change because of weather, road conditions, staffing, illness, unsafe access, utility outages, emergencies, holidays, or other circumstances beyond WCS’s reasonable control. A reasonable reschedule for these circumstances is not a breach of the Agreement.

The Member must communicate known occupancy, guest, construction, pet, access, or property-use changes that could affect service. WCS does not guarantee an exact arrival time unless confirmed in writing.

7. Member cancellation or rescheduling of an individual visit

The Member must give at least 24 hours’ notice to cancel or reschedule an individual visit. If less than 24 hours’ notice is given, the scheduled visit is considered used and may be charged at its full scheduled value. If the team arrives and service cannot proceed because of a Member-controlled condition, the visit is considered used at its full scheduled value.

Repeated cancellations or rescheduling requests may result in a care-plan review, schedule change, suspension, or termination.

8. When a Maintenance Clean is not warranted

Mountain-home use changes. If a scheduled Maintenance Clean is not reasonably warranted, WCS will first attempt to reschedule the full clean, subject to availability and the annual care plan.

If rescheduling is not practical, an eligible Cleaning Member may be offered a Home Refresh and condensed While We’re Here Check. With WCS’s prior written approval, scheduled service time may instead be converted to another appropriate service. Availability, scope, safety, staffing, materials, licensing, and pricing may limit any conversion, and additional charges may apply.

If the Member declines rescheduling, an eligible Home Refresh and check, and any conversion approved by WCS, the scheduled visit is considered used. It does not roll forward, create a cash value, or entitle the Member to a refund or general service credit. WCS may approve a different outcome in writing for unusual circumstances.

9. Pauses and approved exceptions

WCS may approve a temporary membership pause in writing for a home sale, major renovation, documented medical hardship, extended property closure, or another circumstance WCS accepts. A pause is not automatic. The written pause approval will state its beginning and end dates, payment treatment, effect on scheduled services, and whether the membership term is extended by the length of the pause.

No oral discussion, unconfirmed request, vacancy, or reduced property use creates a pause or changes the Agreement.

10. Sale or change of property

The Member remains responsible for the Agreement if the enrolled property is sold. The membership does not automatically transfer to the buyer.

If the Member acquires or moves to another property within WCS’s service area, WCS may allow the membership to follow the Member to the new property. WCS must inspect or evaluate the new scope and issue a revised care plan and price. The transfer is effective only when both parties approve it in writing. If WCS cannot serve the new property or the Member does not approve the revised plan, the existing Agreement and early-cancellation provisions remain in effect unless WCS agrees otherwise in writing.

11. Property access and Member responsibilities

The Member authorizes WCS employees and approved subcontractors to enter the property while the Member is absent for scheduled and approved services. The Member authorizes WCS to retain and use keys, lockbox codes, door codes, gate instructions, alarm instructions, Wi-Fi details, and other access information reasonably necessary to provide services.

The Member must provide safe and reliable access, including accurate codes and keys, operable locks, disabled or correctly documented alarms, plowed and passable driveways and walkways, safe parking, working utilities when needed, and secured pets. WCS will make a reasonable attempt to contact the Member when access fails. If entry or safe service cannot begin within 15 minutes of arrival because of a Member-controlled condition, the visit is considered used at its full scheduled value.

The Member is responsible for false-alarm charges, towing, access charges, and other costs caused by inaccurate or incomplete instructions, except to the extent directly caused by WCS’s negligence or willful misconduct.

12. Pets people and safety

The Member must disclose animals and follow WCS instructions for securing them. WCS may decline or stop service if an animal is unsecured, aggressive, distressed, or interferes with safe work. The Member should keep residents, guests, children, vendors, and other occupants away from active work areas and wet or recently cleaned surfaces.

WCS team members may leave immediately when they experience threats, yelling, harassment, abusive behavior, weapons, illegal activity, or any condition they reasonably believe is unsafe. A visit ended for a Member-controlled safety reason is considered used at its full scheduled value.

13. Property condition scope changes and additional work

Pricing assumes the property condition, scope, square footage, occupancy, and access described during quoting and onboarding. WCS may document and discuss conditions that materially increase the work, including excessive dirt, clutter, trash, pet waste, construction dust, infestation, bodily fluids, fire or water damage, or other hazards. WCS may decline the additional work, provide a separate quote, obtain approval for additional charges, or stop service until the condition is corrected.

WCS will not perform work that requires a license it does not hold or that falls outside the approved scope. Separate Wheatley Creek services are not included in the Creekside membership unless specifically listed in the approved care plan.

14. Keys codes information and communications

WCS will use reasonable measures to safeguard keys, codes, and property information. The Member must promptly report changed access details and revoke access when appropriate. WCS may communicate operational and account information by phone, email, and text using the contact details provided by the Member. The Member agrees that routine service messages may include scheduling reminders, access questions, visit updates, payment notices, and membership notices.

Consent to receive marketing messages is not a condition of membership, and marketing preferences are handled separately.

15. Photographs documentation and privacy

The Member authorizes WCS to take photographs or videos reasonably necessary to document property condition, access, completed work, damage, safety concerns, training, and proof of performance. WCS may store these records with the Member’s service history and share them with employees, approved subcontractors, insurers, payment processors, professional advisers, or service platforms as reasonably necessary.

WCS will not use identifiable images of the Member’s home for public marketing if the Member has opted out in writing. WCS may use de-identified or non-identifying work images unless prohibited by the approved care plan or applicable law.

16. Employees and subcontractors

WCS may select, assign, replace, and supervise employees and subcontractors to perform approved services. WCS remains responsible for coordinating the services it agrees to provide. The Member may not directly hire or solicit WCS personnel in violation of any applicable non-solicitation agreement separately accepted by the Member.

17. Fragile items valuables and preexisting conditions

The Member must secure cash, jewelry, firearms, medications, confidential documents, irreplaceable items, and valuables. The Member must identify fragile, unstable, damaged, improperly installed, specialty-finish, or unusually valuable items before service and provide special instructions in writing.

WCS is not responsible for ordinary wear, latent defects, faulty installation, improper maintenance, manufacturer defects, compromised finishes, preexisting damage, or damage caused by Member-supplied tools or products, except to the extent caused by WCS’s negligence or willful misconduct. WCS may decline to move heavy furniture, clean inaccessible areas, handle hazardous materials, climb beyond safe equipment limits, or perform tasks that create unreasonable risk.

The Member must report suspected service-related loss, breakage, or damage to hello@wheatleycreek.com or 970-531-1308 within two business days after discovery and provide reasonable supporting information. WCS will investigate and may repair, replace, reimburse, or submit the matter to insurance as appropriate. Nothing in these Terms limits rights that cannot legally be waived.

18. No guarantee and limitation of services

WCS will perform services with reasonable care consistent with the approved scope. Mountain properties can experience rapidly changing weather, utility, pest, moisture, mechanical, and access conditions. WCS does not guarantee that a service visit or visual check will discover every condition or prevent loss, damage, freezing, flooding, infestation, fire, theft, mechanical failure, or other event.

Any recommended corrective work, specialist evaluation, or emergency response requires separate authorization unless the care plan expressly states otherwise. The Member remains responsible for insurance, utilities, maintenance, licensed inspections, alarm monitoring, emergency planning, and engaging appropriate specialists.

19. Complaints and opportunity to correct

The Member should notify WCS promptly if a service appears incomplete or defective. For cleaning-quality concerns, notice should be given within 24 hours when reasonably possible. For alleged damage or loss, the two-business-day notice in Section 17 applies. The Member must provide WCS a reasonable opportunity to inspect and, when appropriate, correct the issue before arranging third-party work or demanding reimbursement.

20. Indemnification

To the extent permitted by law, the Member is responsible for claims, losses, costs, and damages arising from inaccurate instructions, undisclosed hazards, unsafe property conditions, unsecured animals, unauthorized occupants or vendors, Member-supplied products or equipment, or the Member’s breach of the Agreement. This provision does not require the Member to indemnify WCS for WCS’s own negligence, willful misconduct, or obligations that cannot legally be shifted.

21. Changes to services pricing and terms

Property-specific changes require a revised care plan or other written agreement. WCS may change renewal pricing or these Terms by giving the notice required by law before the change takes effect. If a material change applies during an existing term, WCS will provide written notice and obtain consent when required.

Continued use after a properly disclosed renewal may constitute acceptance of the renewal terms, but nothing in this section replaces any express consent required by law.

22. Dispute resolution

Before filing a formal claim, the parties will first attempt in good faith to resolve the dispute through direct written communication. If the dispute is not resolved within 30 days, either party may request nonbinding mediation in Grand County, Colorado, with a mutually agreed mediator. The parties will share the mediator’s fees equally unless they agree otherwise.

If mediation does not resolve the dispute, the dispute will be decided by binding individual arbitration administered under the American Arbitration Association Consumer Arbitration Rules, unless the claim qualifies for small claims court. Arbitration will take place in Grand County, Colorado, remotely, or at another mutually agreed location. The arbitrator may award any individual relief available under applicable law.

Claims must be brought individually. Neither party may bring or participate in a class, collective, consolidated, or representative action to the extent this waiver is enforceable. Either party may seek temporary injunctive relief in a Colorado court to protect property, safety, confidential information, or access pending arbitration. Colorado courts may also hear eligible small-claims matters and enter or enforce an arbitration award.

The Member may opt out of mandatory arbitration by sending written notice to hello@wheatleycreek.com within 30 days after electronically signing these Terms. An opt-out does not affect the remaining Agreement. If the arbitration provision is invalid or the Member timely opts out, exclusive venue for court proceedings will be in the state or federal courts with jurisdiction over Grand County, Colorado.

23. Governing law

Colorado law governs the Agreement without regard to conflict-of-law principles. The Federal Arbitration Act governs the arbitration provision to the extent applicable.

24. Electronic records and signatures

The Member agrees to conduct this transaction electronically and to receive the Agreement, renewal notices, payment notices, and other legally required communications electronically. An electronic signature, checked acceptance box linked to these Terms, or other electronic act showing agreement has the same force as a handwritten signature to the extent permitted by law.

The Member should retain a copy of the Agreement. The Member may request a paper copy by contacting WCS.

25. General provisions

The Agreement is the entire agreement concerning the Creekside membership and replaces prior oral statements about the same subject. A waiver must be in writing and applies only to the specific instance stated. If a provision is unenforceable, it will be modified only as much as necessary, and the remaining provisions will continue in effect. The Member may not assign the Agreement without WCS’s written approval. WCS may assign the Agreement in connection with a sale, reorganization, or transfer of its business, subject to applicable law.

Notices to WCS must be sent to hello@wheatleycreek.com or Wheatley Creek Services, PO Box 1388, Granby, CO 80446. Notices to the Member may be sent to the email, phone number, mailing address, or service-platform account the Member provided.

26. Acceptance through Jobber

These Terms will be provided to the Member by link in or with the applicable Creekside quote, agreement, or approval request presented through Jobber. By approving or electronically signing that Jobber document, the Member confirms that the Member had the opportunity to open, review, download, and retain these Terms and agrees that these Terms are incorporated into the approved Jobber document by reference.

By approving or electronically signing through Jobber, the Member confirms that the Member:

• received and reviewed these Terms and the approved care plan;
• understands that Creekside is a 12-month membership that automatically renews for additional 12-month terms;
• authorizes recurring AutoPay charges, generally on the first day of each month;
• understands the 30-day nonrenewal notice requirement and the early-cancellation fee;
• authorizes property access and the operational communications described above; and
• agrees to the dispute-resolution and electronic-signature provisions; and
• understands that the approval or signature recorded in Jobber constitutes the Member’s electronic acceptance of the complete Agreement, including these Terms and the approved care plan.

The Jobber record of approval or electronic signature, together with the version of these Terms provided at the time of acceptance, will serve as the parties’ acceptance record. No separate signature on this Terms page is required.