Estate Management | Grand County, Colorado

Homeowner Support

Short-Term Rental (STR) Grand County, Colorado

Find answers to commonly asked questions from Wheatley Creek Services short-term rental (STR) homeowners, including cleaning agreements, FAQs, & policies.

Owner Login

Whether you want to request new work, review a quote, check on invoices, or print a receipt—you can do it all in one place. Client hub is a self-serve, online experience that allows you to approve quotes, check appointment details, pay invoices, print receipts, or request more work—all in one place.

STR Cleaning Checklist

At Wheatley Creek Services, we understand the importance of delivering spotless, inviting accommodations for your short-term rental guests. Our Short-Term Rental Cleaning Checklist is designed to ensure your property is thoroughly cleaned and prepared for each guest turnover.

With a focus on attention to detail, efficiency, and consistency, our checklist is the roadmap to maintaining the highest standards of cleanliness and guest satisfaction in the competitive world of short-term rentals. Let’s embark on a journey to provide your guests with the best possible experience.

See the Checklist

Estate Maintenance Management | Grand County, Colorado

STR Cleaning Terms and Conditions

Navigating the treacherous waters of life without terms and conditions is like trying to assemble furniture without instructions – a chaotic endeavor that leaves everyone confused and possibly missing a few screws. It’s the difference between embarking on a road trip with a GPS and attempting to reach your destination armed only with a vague sense of direction from a well-meaning squirrel. So, let’s embrace the hilarity of existence and throw some terms and conditions into the mix – because in this wild ride called life, a little structure goes a long way, and who knows, it might just save us all from a collision with the unexpected!

Read Terms & Conditions

Homeowner FAQs

How do I contact the Wheatley Creek team?

You can reach us during normal business hours at (970) 531-1308. You can also text that phone number or email us at info@wheatleycreek.com. Outside of normal business hours, we offer a short-term rental (STR) monthly maintenance plan that gives you 24/7 access to an on-call maintenance team. You can also login to the client hub to submit a request once you’ve been added.

What happens if a guest causes damage to my home during their stay?

Upon entering a property, our team does a walk-through to assess the condition of the unit after guest departure. We use a software called CompanyCam to capture every aspect of a job, including photo reporting and video documentation, that allows instant annotation and reporting back to our office. With any documented damage, we share the incident with the homeowner, including collected photos and videos, so they can submit a damage report to the vacation rental company the guest rented the property through, i.e. VRBO, AirBnB, Evolve, etc.

If our team can repair the damage, we’ll discuss with you the repair needed, send a quote, and upon approval, will make any necessary repairs.

Can the same person clean my property so they get familiar with it?

To meet growing demand, our dedicated housekeepers work extensive hours to ensure homes are cleaned and prepared for guests. In an ideal scenario, we would assign the same housekeeper to specific homes, which often happens when a cleaner visits a particular property multiple times within a month.

However, considering the substantial number of homes we manage, we cannot guarantee that the same housekeeper will clean a property each time. Nevertheless, you can expect that each cleaner is an integral part of a close-knit team that maintains regular communication and shares a commitment to maintaining our high standards.

Can guests rent long-term, e.g. monthly?

Guests can rent your property for as long as you allow; however, we strongly recommend mid-stay cleans every two weeks of a long-term stay to maintain the property’s cleanliness and do a walk-through. We also recommend that long-term guests are thoroughly screened before their stay.