This agreement shall be effective beginning on the date that the agreement is signed and approved, and may be canceled at any time by either party with written notice. For a copy of the Terms and Conditions for jobs, on-site work, and Jobber agreement, please email our team at info@wheatleycreek.com.

SATISFACTION GUARANTEE

If you’re not satisfied with the cleaning, contact WHEATLEY CREEK SERVICES within 24 hours of service and we will come back to fix the issue as soon as possible.

CONTACT WHEATLEY CREEK SERVICES

OWNER agrees to contact WHEATLEY CREEK SERVICES by email, hello@wheatleycreek.com, or via the Jobber client hub for all service requests and questions. OWNER can also call the WHEATLEY CREEK SERVICES office at (970) 531-1308 to make requests and ask questions.

PRIVATE CLEANING DETAILS

Cleaning includes:

• Dusting
• Make Bed with Clean Linens (optional – see laundry notes)
• Clean Toilets
• Clean Mirrors, Bathtubs, and Showers
• Empty Inside Trash and Place in Outside Bins
• Fridge Cleaning
• Stove Cleaning (spot clean – burned on foods and grease build-up requires a deep clean)
• Wipe Countertops
• Vacuum/Sweep and Mop Floors
• Vacuum Carpet and Rugs

For a full list of what is and is not included, please visit here.

Anything beyond this list must be discussed and agreed to before the cleaning. Pricing is subject to change. We do not guarantee an exact start time. WHEATLEY CREEK SERVICES does not hold on to keys and is not responsible for collecting or holding onto keys. We recommend placing a lockbox or keypad at the property. Let us know what rooms are off-limits by letting us know ahead of time or locking the door to that room.

NOT INCLUDED IN CLEAN

• Exterior and high windows are not included in a private clean – WHEATLEY CREEK SERVICES will spot clean the inside of low windows.
• Our cleaning team only dusts as high as their dusting wands can reach and aren’t eligible for ladder work.
• Exterior spaces, exterior doors, and garage spaces are not included in a private clean.
• We do not clean-up of human or animal waste or bodily fluids – this includes cleaning litter boxes and dog kennels.
• WHEATLEY CREEK SERVICES does not clean mold or other biohazards, but we will inform the OWNER of any issues and work with them on a solution or local reference.
• WHEATLEY CREEK SERVICES does not provide steam cleaning of carpets, rugs, or upholstery.
• To avoid scratching and damaging floors, WHEATLEY CREEK SERVICES leaves all hardwood polishing and waxing to the hardwood flooring experts. WHEATLEY CREEK SERVICES does not clean artwork.
• We do not clean electronics; however, we will use a cordless, handheld air blower to dust electronics when necessary.
• WHEATLEY CREEK SERVICES does not move heavy furniture to clean underneath it unless otherwise agreed upon.
• WHEATLEY CREEK SERVICES is not equipped to clean bug infestations, bodily fluids, or extensive grease or fire damage.
• For safety and liability reasons our technicians can’t climb higher than a step stool or work outside of the OWNER’S property.
• Technicians can’t move objects more than 25 pounds.
• We do NOT clean tchotchkes, trinkets, or other shelf collectibles, personal items, art or valuables.

Some of these items can be added to the clean for an additional fee.

WHEATLEY CREEK SERVICES can provide recommendations for specialty services like an exterminator, hardwood flooring experts, and biohazard teams.

If our staff does not feel safe in a home or environment they will leave or we will remove them. PLEASE NOTE: If we are not able to clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning.

OWNER is responsible for snow removal. If a driveway is not plowed and our team cannot safely get the property, a cancellation fee may apply.

OWNER is responsible for trash service. We are happy to include emptying waste bins from inside the home and placing them in a trash receptacle outside the home. However, excessive cleaning fees may apply for excess trash.

EXCESSIVE CLEANING FEES

Excessive cleaning fees may be incurred for a property with excessive trash, dirt, and/or damage. WHEATLEY CREEK SERVICES will document all excessive cleaning and communicate with the OWNER before moving forward with any excessive cleaning.

Deep cleaning cost will be quoted on an as-needed basis.

CLEANING SUPPLIES

WHEATLEY CREEK SERVICES provides the equipment and products needed to thoroughly clean the property. If the OWNER requires us to use their cleaning supplies, this needs to be communicated clearly when the booking is made. Please note that WHEATLEY CREEK SERVICES is not responsible for any damage associated with OWNER supplied cleaning products.

When the request is made to use OWNER supplied cleaning products, WHEATLEY CREEK SERVICES asks that OWNER has the cleaning chemicals and supplies ready so our technicians can perform the cleaning service as efficiently as possible.

RIGHT TO REFUSE SERVICE

WHEATLEY CREEK SERVICES reserves the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter and disconnected utilities including electricity, heat, and water. In these cases, 100% of the cleaning fee will be charged.

The WHEATLEY CREEK SERVICES technicians have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened.

PAYMENTS

OWNER agrees to place a debit / credit card on file for billing. All services performed by WHEATLEY CREEK SERVICES are to be paid upon completion of service by OWNER through Jobber, check, or a previously agreed upon payment provider.

OWNER authorizes WHEATLEY CREEK SERVICES to charge requested services to the credit card provided herein. OWNER agrees to pay for this purchase in accordance with the issuing bank cardholder agreement. Amendments to this form may be needed as services are canceled or added. OWNER understands that a charge to their credit card will occur at completion of each service.

Any amount not paid when due will bear interest from the due date until paid at a rate equal to 35% per month or the maximum allowed by law, whichever is less.

REFUND POLICY

WHEATLEY CREEK SERVICES does not offer refunds. We have built our business providing our clients with the best possible service available. Still, we realize that we are human and things will – from time to time – get missed. Should this happen, email or call us within 24 hours and we will correct the error at no charge.

HOLIDAY CLEANING FEES

Holidays are subject to 2x cleaning rate. Holiday dates are:

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Years Eve

Our cleaning services will not be available for back-to-back sessions on holidays.

SERVICE FEES

Please remember WHEATLEY CREEK SERVICES oftentimes delivers quotes sight unseen. We may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the scope of work is greater than anticipated, we’ll call you to discuss any change needed to the agreed upon service fee.

CLEANING FEE PRICE INCREASES

WHEATLEY CREEK SERVICES reserves the right to increase pricing to adjust for inflation and wage increases. OWNER may receive a pricing adjustment. Please plan accordingly with the cleaning fee in your online listings. Cleaning fees are not locked in. Should you receive a price increase, WHEATLEY CREEK SERVICES does not honor future bookings at the same price. WHEATLEY CREEK SERVICES will provide 30-day notice of price increase for private cleaning services, at which time the price will increase to an agreed upon price by OWNER and WHEATLEY CREEK SERVICES. Signing/approving this agreement does not guarantee you the same pricing for future private cleans.

CANCELLATIONS

All cancellations MUST be done in writing with an email to hello@wheatleycreek.com.

WHEATLEY CREEK SERVICES requires at least 24-hour notice for reschedules or cancellations. If OWNER cancels with less than 24-hour notice, OWNER will be charged the full anticipated cost of scheduled cleaning. Timely notice enables us to schedule another home in your place and ensures the WHEATLEY CREEK SERVICES team a full work schedule.

Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee. WHEATLEY CREEK SERVICES reserves the right to make these determinations on a case-by-case basis.

Our cleaning hours are from 9:00am to 5:00pm Mountain Time. If for any circumstance our staff is SENT AWAY or LOCKED OUT from your home between these hours, there will be a cancellation fee of 100% of the typical cleaning rate. WHEATLEY CREEK SERVICES will make every effort to work within the time frame requested but ask not to be sent away during working hours.

For all company-initiated schedule changes due to holidays or extreme weather conditions, WHEATLEY CREEK SERVICES will make every attempt to reschedule as close to your regular scheduled cleaning date as possible.

SCHEDULING ERRORS

OWNER agrees to pay a $79 call out fee to WHEATLEY CREEK SERVICES if OWNER scheduled a clean in error that resulted in a trip to property. Cleaner must be paid for time due to scheduling errors.

ACCESS TO PROPERTY

OWNER can share access to property by providing a unique door code or lockbox code. If an employee arrives at a scheduled job and is locked out and cannot reach the homeowner or is turned away, the customer will be billed for the full deposit amount of scheduled clean.

Alarms should be turned off prior to our arrival. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions.

Additionally, OWNER agrees to hold harmless and/or release from liability WHEATLEY CREEK SERVICES from any and all liability relating to any failure of the alarm or not arming the alarm properly.

WHEATLEY CREEK SERVICES technicians perform their work in a specific order to ensure efficiency and thoroughness. If OWNER needs to direct the WHEATLEY CREEK SERVICES technicians to clean certain areas first or to clean in a different order, this adds additional time to the cleaning. WHEATLEY CREEK SERVICES is happy to offer this service if needed, but OWNER must call ahead of cleaning so this can be scheduled. Any additional time accrued by the WHEATLEY CREEK SERVICES team will be charged at the current hourly rate.

If our team cannot access the property because of unplowed driveways and walkways, OWNER will be charged the full anticipated cost of scheduled cleaning.

LOCKOUTS

If the WHEATLEY CREEK SERVICES technician is locked out of the property, every effort will be made to establish contact with the OWNER to arrange for entry into the property. If contact is not made within 30 minutes of the arrival of the technician, the scheduled cleaning will be skipped, and you will be charged the full value of the cleaning. This is necessary to compensate the providers for unexpected lost revenue and travel time. To avoid the fee, please provide WHEATLEY CREEK SERVICES with a key or code to gain entry to the property.

PET POLICY

We kindly request that pet owners secure their pets in a kennel before our team’s arrival, unless a different agreement has been established beforehand. This practice is not only for the safety and efficiency of our cleaning process but also for the well-being of your pets. Pets can be protective of their space and tend to feel safer in their kennel, minimizing stress.

Additionally, this measure ensures the safety of our cleaners, allowing them to work without worry.

If a pet is not kenneled and no prior arrangement has been made, we regret that we may not be able to clean your premises. We greatly appreciate your cooperation and understanding in creating a secure environment for everyone involved.

CLIENT BEING AT HOUSE DURING CLEAN

We understand that a client may want to be at their house during our first cleaning appointment. However, For the duration of our cleaning service, we kindly ask OWNERS to not be present at the property. This preference is rooted in our commitment to efficiency and the quality of our work, allowing us to clean thoroughly and without distractions. We encourage property owners to take advantage of this time for personal errands or relaxation, ensuring a seamless and effective cleaning process. We appreciate your understanding and cooperation in helping us maintain the highest standards of service.

If you decide that you must stay at the house during the cleaning, you will assume full responsibility, risk, and liability in the case of any injury that you may incur during any cleaning appointment. On a case-by-case basis, we will work with you on those occasions when you may need to be at the property. If your circumstances don’t allow you to leave your house, we will work around your needs. However, we will not be held responsible or liable in any way.

We request that if you stay on the property during cleaning, you stay away from the areas being cleaned and do not walk on damp or wet-mopped floors. By signing and agreeing to these terms and conditions, OWNER agrees to assume all risk and all liability in case of injury to you and to all other occupants who come and go or who remain on the property while our cleaners are cleaning.

BREAKAGE AND DAMAGE POLICY

Any damage noted will be immediately reported to the OWNER. Images and/or videos will be taken to document breakage, damage, spoilage, and stains.

If asked to dust/clean inside of China cabinets or hutches, wash dishes, clean electronics, or to use OWNER equipment (e.g. vacuum), OWNER agrees to hold harmless and/or release from liability WHEATLEY CREEK SERVICES and/or any of its employees. WHEATLEY CREEK SERVICES is not responsible for any damage or breakage to any article or component.

Damage must be reported to the WHEATLEY CREEK SERVICES office staff by phone or email within 2 business days of service or WHEATLEY CREEK SERVICES may not be held liable.

WHEATLEY CREEK SERVICES cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

WHEATLEY CREEK SERVICES carries insurance for damage or breakage caused by technicians.

LOST OR LEFT ITEMS

WHEATLEY CREEK SERVICES assumes no responsibility for lost, stolen or abandoned items.  WHEATLEY CREEK SERVICES shall not be held liable for condition of said items.  Any items not claimed for longer than 30 days, may be donated or sold.

LAUNDRY

Private cleans do not include laundry, unless otherwise discussed. We are happy to make beds with clean linen and place the dirty linen in the laundry room. Just leave clean sheets on the bed for us to use to make the bed.

If there is personal property on the bed, we won’t be able to make the beds, however. Please ensure all personal property is removed from all areas and surfaces that need to be cleaned.

In instances where laundry is included, all laundry is done off-site. To keep our cleaners on schedule, we do laundry off-site. All laundry is bagged, tagged, and laundered by itself to ensure it’s not mixed with any other laundry.

PICTURES OF BEFORE AND AFTER WORK

WHEATLEY CREEK SERVICES takes before and after photos of jobs. These pictures are used for training, proof of performance, and marketing promotions. See the WHEATLEY CREEK SERVICES website and social media posts for examples. If OWNER does not want pictures taken of work areas at property, please notify WHEATLEY CREEK SERVICES in advance.

TERMINATION OF AGREEMENT

Under normal circumstances, this agreement may be terminated by either party with or without cause with written notice. Such termination notification shall be by email, and WHEATLEY CREEK SERVICES will send an email response notifying the OWNER of the receipt of the email.

INDEMNIFICATION

OWNER agrees to defend, indemnify, and hold WHEATLEY CREEK SERVICES harmless from and against all claims, damages, costs, including attorneys’ fees, arising or relating to the use of any service outlined in this agreement.

INSPECTION OF DUTIES

Any compensation shall be subject to the OWNER inspecting the completed Duties of WHEATLEY CREEK SERVICES. If any of the Duties performed by WHEATLEY CREEK SERVICES, pursuant to this contract, is defective or incomplete, the OWNER shall have the right to notify WHEATLEY CREEK SERVICES, at which time WHEATLEY CREEK SERVICES shall promptly correct such work within a reasonable time.

MONETARY POLICIES

If an employee feels their safety is in danger enough to leave the job site due to OWNER, or others at a job site, the OWNER will remain liable for the full cost of the clean.

If an employee arrives at a scheduled job and is locked out and cannot reach the homeowner or is turned away, the customer will be billed for the full deposit amount of scheduled clean.

NON-SOLICITATION OF WHEATLEY CREEK SERVICES EMPLOYEES

When entering into an agreement for services with WHEATLEY CREEK SERVICES you agree not to solicit for hire any staff member introduced to you by WHEATLEY CREEK SERVICES for any home‐related services.  We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our staff. When hired, each technician signs an agreement barring them from performing any home‐related service for any of our past or present customers.

If you are found to have solicited one of our staff, please be advised that the WHEATLEY CREEK SERVICES referral/ training fee is $3,500 per hired employee.  We consider our employees our most valuable asset and charge accordingly.

FORCE MAJEURE

Neither Party will be liable for any failure or delay in performing an obligation under this contract that is due to any of the following causes (which causes are hereinafter referred to as “Force Majeure”), to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, or epidemic.

REVISIONS

Any additions, deletions, or revisions must be made in writing and approved by all responsible parties.

 

Effective as of January 01, 2022.

Updated August 28, 2024.