All cancellations MUST be done in writing with an email to hello@wheatleycreek.com.
Wheatley Creek Services requires at least 24-hour notice for reschedules or cancellations. If OWNER cancels with less than 24-hour notice, OWNER will be charged the full anticipated cost of scheduled cleaning. Timely notice enables us to schedule another home in your place and ensures the Wheatley Creek Services team a full work schedule.
Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee. Wheatley Creek Services reserves the right to make these determinations on a case-by-case basis.
Our cleaning hours are from 9:00am to 5:00pm Mountain Time. If for any circumstance our staff is SENT AWAY or LOCKED OUT from your home between these hours, there will be a cancellation fee of 100% of the typical cleaning rate. Wheatley Creek Services will make every effort to work within the time frame requested but ask not to be sent away during working hours.
For all company-initiated schedule changes due to holidays or extreme weather conditions, Wheatley Creek Services will make every attempt to reschedule as close to your regular scheduled cleaning date as possible.