You can reach us during normal business hours at (970) 531-1308. You can also text that phone number or email us at info@wheatleycreek.com. Outside of normal business hours, we offer a short-term rental (STR) monthly maintenance plan that gives you 24/7 access to an on-call maintenance team. You can also login to the client hub to submit a request once you’ve been added.

Our Short-Term Rental (STR) clean includes comprehensive services to ensure your property is guest-ready. Here’s what’s included:

Standard Cleaning Tasks:

• • Dusting all surfaces
  • Vacuuming and mopping floors
  • Cleaning bathrooms (toilets, sinks, showers, tubs)
  • Wiping down kitchen surfaces (counters, sinks, stovetops)
  • Emptying trash bins

Bed Linen Changes: 

• • Changing bed linens and making beds

Restocking Essentials: 

• • Restocking items like toilet paper, paper towels, and toiletries

Inspection:

• • Checking for damages or maintenance issues and reporting them to you

Guest-Ready Preparation:

• • Ensuring the property is in pristine condition and ready for the next guests.
  • Setting out welcome amenities if provided

Our STR clean is designed to provide a seamless transition between guests, ensuring your property is clean, comfortable, and inviting. A more thorough STR Clean Checklist can be found here.

Upon entering a property, our team does a walk-through to assess the condition of the unit after guest departure. We use a software called CompanyCam to capture every aspect of a job, including photo reporting and video documentation, that allows instant annotation and reporting back to our office. With any documented damage, we share the incident with the homeowner, including collected photos and videos, so they can submit a damage report to the vacation rental company the guest rented the property through, i.e. VRBO, AirBnB, Evolve, etc.

If our team can repair the damage, we’ll discuss with you the repair needed, send a quote, and upon approval, will make any necessary repairs.

To meet growing demand, our dedicated housekeepers work extensive hours to ensure homes are cleaned and prepared for guests. In an ideal scenario, we would assign the same housekeeper to specific homes, which often happens when a cleaner visits a particular property multiple times within a month.

However, considering the substantial number of homes we manage, we cannot guarantee that the same housekeeper will clean a property each time. Nevertheless, you can expect that each cleaner is an integral part of a close-knit team that maintains regular communication and shares a commitment to maintaining our high standards.

Guests can rent your property for as long as you allow; however, we strongly recommend mid-stay cleans every two weeks of a long-term stay to maintain the property’s cleanliness and do a walk-through. We also recommend that long-term guests are thoroughly screened before their stay.

Yes, we can remove guest trash as part of our cleaning services. However, please note that we do not provide trash collection services ourselves. The property must have trash service or trash receptacles available. For your convenience, local trash providers can be found here: Grand County Preferred Trades and Service Providers. Please be aware that excessive trash will incur additional cleaning fees. This helps ensure a clean and welcoming environment for your guests and our team.

Due to scheduling risks, we no longer accept back-to-back bookings during peak seasons: summer (June-August) and winter (November-April). We require at least 24 hours between stays to ensure we can accommodate the cleaning.