This agreement shall be effective beginning on the date that the agreement is signed and approved, and may be canceled at any time by either party with written notice. For a copy of the Terms and Conditions for jobs, on-site work, and Jobber agreement, please email our team at info@wheatleycreek.com.

SATISFACTION GUARANTEE

If you’re not satisfied with the cleaning, contact WHEATLEY CREEK SERVICES within 24 hours of service and we will come back to fix the issue as soon as possible.

CONTACT WHEATLEY CREEK SERVICES

OWNER agrees to contact WHEATLEY CREEK SERVICES by email, hello@wheatleycreek.com, or via the Jobber client hub for all service requests and questions. OWNER can also call the WHEATLEY CREEK SERVICES office at (970) 531-1308 to make requests and ask questions.

Short-Term Rental OWNER support can be found on our website: https://wheatleycreek.com/str-homeowner-support/.

BOOKING CONFIRMATION

OWNER will be contacted by email with a booking confirmation. OWNER can also check Jobber Client Hub for all booking confirmations: https://clienthub.getjobber.com/client_hubs/78033a9d-0cf1-4264-a78f-bf4a5fe84c1d/login/new?source=share_login.

SHORT-TERM RENTAL CLEANING DETAILS

Cleaning includes:

• Dusting
• Laundry: Wash Linens and Towels
• Make Bed with Clean Linens
• Clean Toilets
• Clean Mirrors, Bathtubs, and Showers
• Empty Inside Trash and Place in Outside Bins
• Wash and Dry Dishes (guests are encouraged to do their own dishes)
• Fridge Cleaning
• Stove Cleaning (spot clean – burned on foods and grease build-up requires a deep clean)
• Wipe Countertops
• Vacuum/Sweep and Mop Floors
• Vacuum Carpet and Rugs

For a more thorough list of what is included in a turnover clean, please visit our website, https://wheatleycreek.com/str-homeowner-support/short-term-rental-clean-checklist/.

Anything beyond this list must be discussed and agreed to before the cleaning. Pricing is subject to change. We do not guarantee an exact start time; we guarantee it will be done before the next guest’s arrival.

WHEATLEY CREEK SERVICES does not hold on to keys and are not responsible for collecting or holding onto keys. We recommend placing a lockbox or keypad at the property.

OWNER is to supply guest amenities in a locked supply closet. If the OWNER selects WHEATLEY CREEK SERVICES to restock the linen closet, there will be additional fees.

NOT INCLUDED IN CLEAN

• Exterior and high windows are not included in a short-term rental clean – WHEATLEY CREEK SERVICES will spot clean the inside of low windows.
• Our cleaning team only dusts as high as their dusting wands can reach and aren’t eligible for ladder work.
• Exterior spaces, exterior doors, and garage spaces are not included in a short-term rental clean.
• Clean-up of human or animal waste or bodily fluids will incur additional fees.
• WHEATLEY CREEK SERVICES does not clean mold or other biohazards, but we will inform the OWNER of any issues and work with them on a solution or local reference.
• WHEATLEY CREEK SERVICES does not provide steam cleaning of carpets, rugs, or upholstery.
• To avoid scratching and damaging floors, WHEATLEY CREEK SERVICES leaves all hardwood polishing and waxing to the hardwood flooring experts. WHEATLEY CREEK SERVICES does not clean artwork.
• We do not clean electronics; however, we will use a soft, lint-free microfiber cloth to lightly dust electronics, when necessary.
• WHEATLEY CREEK SERVICES does not move heavy furniture to clean underneath it unless otherwise agreed upon.
• WHEATLEY CREEK SERVICES is not equipped to clean bug infestations, bodily fluids, or extensive grease or fire damage.
• For safety and liability reasons our technicians can’t climb higher than a step stool or work outside of the OWNER’S property.
• Technicians can’t move objects more than 25 pounds.

Some of these items can be added to the clean for an additional fee.

WHEATLEY CREEK SERVICES can provide recommendations for specialty services like an exterminator, hardwood flooring experts, and biohazard teams.

If our staff does not feel safe in a home or environment they will leave or we will remove them. PLEASE NOTE: If we are not able to clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning.

EXCESSIVE CLEANING FEES

Excessive cleaning fees may be incurred from guests that leave a property excessively dirty and/or damaged. WHEATLEY CREEK SERVICES will document all excessive cleaning and communicate with the OWNER before moving forward with any excessive cleaning.

It is highly recommended that extended stays are cleaned at least every 2 weeks during a guest’s stay. If the WHEATLEY CREEK SERVICES team is unable to do a mid-stay clean to maintain property cleanliness, a deep clean may be needed following the guest stay.

Deep cleaning cost will be quoted on an as-needed basis.

CLEANING SUPPLIES

WHEATLEY CREEK SERVICES provides the equipment and products needed to thoroughly clean the property. If the OWNER requires us to use their cleaning supplies, this needs to be communicated clearly when the booking is made. Please note that WHEATLEY CREEK SERVICES is not responsible for any damage associated with OWNER supplied cleaning products.

When the request is made to use OWNER supplied cleaning products, WHEATLEY CREEK SERVICES asks that OWNER has the cleaning chemicals and supplies ready so our technicians can perform the cleaning service as efficiently as possible.

GUEST RULES

WHEATLEY CREEK SERVICES strongly recommends a property book is made to share with OWNER guests the “House Rules.” A great list to get OWNERS started with a “House Rules” book can be found here, https://hosttools.com/blog/short-term-rental-tips/airbnb-house-rules/.

A supply of expendable supplies such as paper goods and soap is provided by the OWNER. Basic cleaning supplies should be stocked for guests to do cleaning during their stay. WHEATLEY CREEK SERVICES does not provide cleaning during guest stays unless previously arranged.

Failure to comply with guest rules can result in excessive cleaning fees. Suggested guest rules:

• Place soiled towels in the bathtub.
• All dirty dishes, cookware and eating utensils should be washed, rinsed, dried and put away in the proper location.
• Floors should be in generally good condition and ready to be vacuumed.
• All household trash, garbage, recycling and/or other discarded items should be properly bagged up so as to avoid spillage/leakage, and deposited in the proper refuse containers provided.
• Refrigerator and microwave should be left clean.
• All appliances should be left in a clean condition and free of spills and grease.
• Wipe down counters and other surfaces.
• All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags.
• Please try not to leave pet hair in the home. Duct tape works great on furniture and may be provided with other cleaning supplies.
• GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE.

For OWNERS, WHEATLEY CREEK SERVICES also has a list of “House Rules” that we recommend you share with your guests, https://www.canva.com/design/DAFkstsekZs/DvdGZvjbQPkffyD3Q-c58A/edit.

RIGHT TO REFUSE SERVICE

WHEATLEY CREEK SERVICES reserves the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter and disconnected utilities including electricity, heat, and water. In these cases, 100% of the cleaning fee will be charged.

The WHEATLEY CREEK SERVICES technicians have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened.

PAYMENTS

OWNER agrees to place a debit / credit card on file for billing. All services performed by WHEATLEY CREEK SERVICES are to be paid upon completion of service by OWNER through Jobber, check, or a previously agreed upon payment provider.

Because short-term rentals vary in terms of success, OWNERs facing foreclosure, home sales, failed business, etc. have made collections in the turnaround business a challenge, and, therefore, payment policy requires payment at the time of service.

OWNER authorizes WHEATLEY CREEK SERVICES to charge departure cleaning and other requested services to the credit card provided herein. OWNER agrees to pay for this purchase in accordance with the issuing bank cardholder agreement. Amendments to this form may be needed as services are canceled or added. OWNER understands that a charge to their credit card will occur at completion of each service.

Any amount not paid when due will bear interest from the due date until paid at a rate equal to 35% per month or the maximum allowed by law, whichever is less.

REFUND POLICY

WHEATLEY CREEK SERVICES does not offer refunds. We have built our business providing our clients with the best possible service available. Still, we realize that we are human and things will – from time to time – get missed. Should this happen, email or call us within 24 hours and we will correct the error at no charge.

HOLIDAY CLEANING FEES

Holidays are subject to 2x cleaning rate. Holiday dates are:

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Years Eve

Our cleaning services will not be available for back-to-back sessions on holidays.

SERVICE FEES

Please remember WHEATLEY CREEK SERVICES oftentimes delivers quotes sight unseen. We may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the scope of work is greater than anticipated, we’ll call you to discuss any change needed to the agreed upon service fee.

CLEANING FEE PRICE INCREASES

WHEATLEY CREEK SERVICES reserves the right to increase pricing to adjust for inflation and wage increases. OWNER may receive a pricing adjustment. Please plan accordingly with the cleaning fee in your online listings. Cleaning fees are not locked in. Should you receive a price increase, WHEATLEY CREEK SERVICES does not honor future bookings at the same price. WHEATLEY CREEK SERVICES will provide 30-day notice of price increase for short-term rental turnover cleaning services, at which time the price will increase to an agreed upon price by OWNER and WHEATLEY CREEK SERVICES. Signing this agreement does not guarantee you the same pricing during the life of short-term rental business.

CANCELLATIONS

All cancellations MUST be done in writing with an email to hello@wheatleycreek.com.

WHEATLEY CREEK SERVICES requires at least 24-hour notice for reschedules or cancellations. If OWNER cancels with less than 24-hour notice, OWNER will be charged the full anticipated cost of scheduled cleaning. Timely notice enables us to schedule another home in your place and ensures the WHEATLEY CREEK SERVICES team a full work schedule.

Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee. WHEATLEY CREEK SERVICES reserves the right to make these determinations on a case-by-case basis.

Our cleaning hours are from 10:00am to 5:00pm Mountain Time. If for any circumstance our staff is SENT AWAY or LOCKED OUT from your home between these hours, there will be a cancellation fee of 100% of the typical cleaning rate. WHEATLEY CREEK SERVICES will make every effort to work within the time frame requested but ask not to be sent away during working hours.

For all company-initiated schedule changes due to holidays or extreme weather conditions, WHEATLEY CREEK SERVICES will make every attempt to reschedule as close to your regular scheduled cleaning date as possible.

SCHEDULING ERRORS

OWNER agrees to pay a $79 call out fee to WHEATLEY CREEK SERVICES if OWNER scheduled a clean in error that resulted in a trip to property. Cleaner must be paid for time due to scheduling errors.

LAST MINUTE BOOKING POLICY

ACCESS TO PROPERTY

OWNER can share access to property by providing a unique door code or lockbox code. If an employee arrives at a scheduled job and is locked out and cannot reach the homeowner or is turned away, the customer will be billed for the full deposit amount of scheduled clean.

Alarms should be turned off prior to our arrival. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions.

Additionally, OWNER agrees to hold harmless and/or release from liability WHEATLEY CREEK SERVICES from any and all liability relating to any failure of the alarm or not arming the alarm properly.

WHEATLEY CREEK SERVICES technicians perform their work in a specific order to ensure efficiency and thoroughness. If OWNER needs to direct the WHEATLEY CREEK SERVICES technicians to clean certain areas first or to clean in a different order, this adds additional time to the cleaning. WHEATLEY CREEK SERVICES is happy to offer this service if needed, but OWNER must call ahead of cleaning so this can be scheduled. Any additional time accrued by the WHEATLEY CREEK SERVICES team will be charged at the current hourly rate.

If our team cannot access the property because of unplowed driveways and walkways, OWNER will be charged the full anticipated cost of scheduled cleaning.

SNOW

OWNER is responsible for snow removal. If a driveway is not plowed and our team cannot safely get to the property, a cancellation fee may apply.

TRASH

OWNER is responsible for trash service. We happily include emptying waste bins from inside the home and placing them in a trash receptacle outside the home. However, excessive cleaning fees may apply for excess trash.

LOCKOUTS

If the WHEATLEY CREEK SERVICES technician is locked out of the property, every effort will be made to establish contact with the OWNER to arrange for entry into the property. If contact is not made within 30 minutes of the arrival of the technician, the scheduled cleaning will be skipped, and you will be charged the full value of the cleaning. This is necessary to compensate the providers for unexpected lost revenue and travel time. To avoid the fee, please provide WHEATLEY CREEK SERVICES with a key or code to gain entry to the property.

BREAKAGE AND DAMAGE POLICY

Any damage noted after a guest stay will be immediately reported to the OWNER. Images and/or videos will be taken to document breakage, damage, spoilage, and stains.

If asked to dust/clean inside of China cabinets or hutches, wash dishes, clean electronics, or to use OWNER equipment (e.g. vacuum), OWNER agrees to hold harmless and/or release from liability WHEATLEY CREEK SERVICES and/or any of its employees. WHEATLEY CREEK SERVICES is not responsible for any damage or breakage to any article or component.

Damage must be reported to the WHEATLEY CREEK SERVICES office staff by phone or email within 2 business days of service or WHEATLEY CREEK SERVICES may not be held liable.

WHEATLEY CREEK SERVICES cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

WHEATLEY CREEK SERVICES carries insurance for damage or breakage caused by technicians.

GUEST ARRIVAL TIME

Check-in time is NO EARLIER than 4 pm on the reservation date. An early arrival may be arranged pending the housekeeping schedule. Please contact WHEATLEY CREEK SERVICES to make these arrangements.

GUEST DEPARTURE TIME

Check-out time is NO LATER than 10:00 am on departure date. Guests prompt departure is appreciated so WHEATLEY CREEK SERVICES can prepare the unit for any incoming guests. A late departure may be arranged for $75 ($100 at properties that sleep 8+), pending the housekeeping schedule.

LOST OR LEFT ITEMS

WHEATLEY CREEK SERVICES assumes no responsibility for lost, stolen or abandoned items.  A reasonable effort will be made to contact the OWNER to return items to guest.  There will be a $25.00 handling charge plus shipping costs for any found items shipped at Guest’s request.  WHEATLEY CREEK SERVICES shall not be held liable for condition of said items.  Any items not claimed for longer than 30 days, may be donated or sold.

GRAND COUNTY SHORT-TERM-RENTAL REGULATIONS

If OWNER lists WHEATLEY CREEK SERVICES as a local contact / local company with Grand County or local town, OWNER will enroll in the short-term rental maintenance program (https://wheatleycreek.com/services/home-maintenance-service/) and follow all Grand County Short-Term Rental regulations (https://www.co.grand.co.us/943/Short-Term-Rentals).

LAUNDRY

OWNER must have three sets of linens per bed and three sets of towels per guest.

If the OWNER’S property has a well-functioning washer and dryer, the cleaning team can do laundry during the standard turnover clean and is included in the pricing.

In cases where laundry cannot be completed during the turnover clean, the WHEATLEY CREEK SERVICES team may take laundry off-site for processing. All off-site laundry is carefully bagged, tagged, and separated to prevent any mix-up or cross-contamination.

The quoted standard cleaning fee includes the required off-site cleaning if the OWNER purchases three sets of linens and towels and spare sets are stored in a locked linen closet.

In the event that guests have access to the extra sets of linen, WHEATLEY CREEK SERVICES reserves the right to charge an excess laundry fee which will be charged at a rate of $3/pound of laundry.

If laundry is stained, WHEATLEY CREEK SERVICES will try to remove stains using stain treatment. If stain(s) are not able to be removed WHEATLEY CREEK SERVICES will send OWNER an email with images of soiled linen, bag the linen, and return it to the OWNER’S property.

PICTURES OF BEFORE AND AFTER WORK

WHEATLEY CREEK SERVICES takes before and after photos of jobs. These pictures are used for training, proof of performance, and marketing promotions. See the WHEATLEY CREEK SERVICES website and social media posts for examples. If OWNER does not want pictures taken of work areas at property, please notify WHEATLEY CREEK SERVICES in advance.

TERMINATION OF AGREEMENT

Under normal circumstances, this agreement may be terminated by either party with or without cause with written notice. Such termination notification shall be by email, and WHEATLEY CREEK SERVICES will send an email response notifying the OWNER of the receipt of the email.

INDEMNIFICATION

OWNER agrees to defend, indemnify, and hold WHEATLEY CREEK SERVICES harmless from and against all claims, damages, costs, including attorneys’ fees, arising or relating to the use of any service outlined in this agreement.

INSPECTION OF DUTIES

Any compensation shall be subject to the OWNER inspecting the completed Duties of WHEATLEY CREEK SERVICES. If any of the Duties performed by WHEATLEY CREEK SERVICES, pursuant to this contract, is defective or incomplete, the OWNER shall have the right to notify WHEATLEY CREEK SERVICES, at which time WHEATLEY CREEK SERVICES shall promptly correct such work within a reasonable time.

MONETARY POLICIES

If an employee feels their safety is in danger enough to leave the job site due to a OWNER, OWNER’S guests, or others at a job site, the OWNER will remain liable for the full cost of the clean.

If an employee arrives at a scheduled job and is locked out and cannot reach the homeowner or is turned away, the customer will be billed for the full deposit amount of scheduled clean.

NON-SOLICITATION OF WHEATLEY CREEK SERVICES EMPLOYEES

When entering into an agreement for services with WHEATLEY CREEK SERVICES you agree not to solicit for hire any staff member introduced to you by WHEATLEY CREEK SERVICES for any home‐related services.  We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our staff. When hired, each technician signs an agreement barring them from performing any home‐related service for any of our past or present customers.

If you are found to have solicited one of our staff, please be advised that the WHEATLEY CREEK SERVICES referral/ training fee is $3,500 per hired employee.  We consider our employees our most valuable asset and charge accordingly.

FORCE MAJEURE

Neither Party will be liable for any failure or delay in performing an obligation under this contract that is due to any of the following causes (which causes are hereinafter referred to as “Force Majeure”), to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, or epidemic.

REVISIONS

Any additions, deletions, or revisions must be made in writing and approved by all responsible parties.

 

Effective as of January 01, 2022.

Updated August 28, 2024.